Welcome to Identical Perfumes, your go-to destination for high-quality, signature fragrances. The following Terms and Conditions outline the legal framework governing your use of our online store and services. By accessing our website, registering an account, or purchasing our products, you agree to abide by these terms. If you do not accept these terms, please refrain from using our platform.
1. Introduction and Definitions
1.1 Introduction:
The use of Identical Perfumes’ website and services constitutes your agreement to these Terms and Conditions. This Agreement is binding once you start using the store, creating an account, or making a purchase.
1.2 Definitions:
Store: Refers to Identical Perfumes, including our website, mobile app, and official social media pages.
User: Any individual who accesses or interacts with the store for purchasing products or browsing services.
Agreement: Refers to these Terms and Conditions, which define the relationship between Identical Perfumes and the User.
2. User Eligibility
2.1 Users must be at least 18 years old or have the consent of a legal guardian to use the store.
2.2 By using the store, you confirm that you are legally eligible and bear full responsibility for any violation of this clause.
3. Nature of Services
3.1 Identical Perfumes specializes in offering its own range of signature perfumes. We do not sell or distribute products from other brands.
3.2 Our products are crafted with care and are designed to meet high standards of quality.
3.3 The store may offer additional services, such as order customization, gifting options, and after-sales support, depending on product availability and nature.
4. Usage Terms
4.1 Users agree to utilize the platform ethically and in accordance with applicable laws and regulations.
4.2 Products purchased must not be used in violation of public ethics or laws applicable in the user’s region or country.
5. Accounts and Registration Obligations
5.1 Users must provide accurate and complete information during account registration.
5.2 Users are responsible for maintaining the confidentiality of their account credentials and must notify Identical Perfumes immediately of any unauthorized access.
5.3 Identical Perfumes is not liable for any loss resulting from unauthorized account access caused by the user’s failure to maintain account security.
6. Exchange, Refund, and Cancellation Policy
6.1 Exchange Policy:
Exchanges are accepted within 7 days of order receipt, provided the product is in its original, unopened condition.
Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to a store error.
6.2 Refund Policy:
Refunds are permitted within 7 days of receiving the order, provided the product is in its original, unopened condition.
Refunds will be processed after deducting applicable shipping fees.
6.3 Store Errors or Defective Products:
In case of errors such as incorrect, damaged, or defective products, the user must contact the store within 7 days of order receipt.
Users are required to provide clear photos or videos of the issue for verification and approval by the store management.
6.4 Cancellation Policy:
The store reserves the right to cancel orders and issue a full refund if the requested product is unavailable or in the case of technical errors.
Customers may cancel orders before shipping; a full refund will be provided in such cases.
6.5 Non-Returnable Conditions:
Opened or used products cannot be returned due to hygiene and quality assurance standards, in accordance with regulatory policies governing perfumes and cosmetics.
7. Shipping and Delivery
7.1 Delivery times are estimated and may vary due to factors beyond our control, such as courier delays.
7.2 Customers are responsible for providing accurate delivery details. Any additional charges due to incorrect information will be borne by the customer.
8. Intellectual Property
8.1 All content on Identical Perfumes’ website, including text, images, and designs, is the property of Identical Perfumes and protected by intellectual property laws.
8.2 Users may not reproduce, distribute, or use content from the store without prior written consent.
9. Limitation of Liability
9.1 Identical Perfumes is not responsible for indirect, incidental, or consequential damages arising from the use of its products or services.
9.2 The store’s liability is limited to the value of the product purchased.
10. Modifications to Terms and Conditions
10.1 Identical Perfumes reserves the right to update these Terms and Conditions at any time without prior notice.
10.2 Continued use of the platform after changes are made constitutes your acceptance of the updated terms.
11. Governing Law and Dispute Resolution
11.1 These Terms and Conditions are governed by the laws of the United Arab Emirates, Dubai.
11.2 Any disputes will be resolved through mediation or under the jurisdiction of Dubai Courts.
